Memora
Support

How can we help?

Quick fixes for the most common questions are below. If something still isn’t right, write to us and a real person will answer.

Contact us

support@memorashelf.comTell us your phone model, its iOS or Android version and what happened. A screenshot helps (we appreciate the irony).
Write to us
Privacy policyWhat stays on your phone, what doesn’t, and why. Delete your accountIn the app, or by email if you can’t open it. Terms of useSubscriptions, trials, cancellation and refunds. FAQShort answers about uploads, accounts and Android.

Memora doesn’t find my screenshots

  1. Memora needs access to your photos. On iPhone, open Settings → Apps → Memora → Photos and choose Full Access. With Limited Access, Memora only sees the photos you picked. On Android, open Settings → Apps → Memora → Permissions → Photos and videos and allow access to all of them.
  2. Back in Memora, open Settings → Organizing → Scan again.
  3. Memora organizes screenshots. To add another photo, like a picture of a book or a receipt, share it to Memora from the Photos app.

Memora isn’t in the Share sheet

  1. Open Memora once after installing it.
  2. On iPhone, tap Share in any app, scroll the row of app icons to the end and tap More.
  3. Tap Edit and add Memora to your favorites so it shows up first next time.

On Android, tap Share in any app and look for Memora in the list of apps.

Links are read and filed in a few seconds. Pictures you share are added to your photo library and sorted with your screenshots.

A card landed on the wrong shelf

Open the card and tap its shelf label (like “Books”) at the top to move it. Screenshots Memora isn’t sure about wait in your Inbox, where one tap files each one.

To choose how boldly Memora files on its own, open Settings → Organizing → Auto-file: Bold files nearly everything, Balanced asks about the unsure ones, and Ask me only files very sure matches.

Details are missing or look wrong

Titles, covers, summaries and other details come from online look-ups. Check that Settings → Privacy → Look things up online is on (it stays off if you tapped Not now when Memora asked) and that you’re connected. Cards in a Vault are never looked up, on purpose.

Look-ups are automatic and sometimes wrong. If one keeps getting it wrong, tell us which kind of screenshot it was and we’ll try to improve it.

Signing in

  • Forgot your password? Tap Forgot password? on the sign-in screen. We’ll email you a code that works for 15 minutes; check your spam folder if it doesn’t arrive.
  • Used Sign in with Apple and chose Hide My Email? Our emails go to your Apple relay address and reach your inbox from there.
  • You don’t need an account to use Memora or to buy Pro in the app. An account only lets Pro work on any phone you sign in to, and you need one to buy Pro on the web. It doesn’t sync or back up your cards, which stay on your phone.

Pro and billing

  • Upgrade: in Memora, open Settings and tap Upgrade on your plan. In the app you pay through the App Store on iPhone or Google Play on Android. Stripe takes card payments on our website, and in the app only in the United States, when the store can’t sell Pro.
  • Change plan or cancel: a plan bought in the app is managed in your App Store subscriptions or Google Play subscriptions. A plan bought on our website is managed on Stripe’s page, where you can also update your card. In Memora, Settings → Manage on your plan takes you to the right one. After cancelling you keep Pro until the end of the period you’ve paid for.
  • New phone? Sign in with the same account and your plan follows. If it doesn’t show up, or you bought Pro without an account, open the plans screen and tap Restore purchases while using the Apple ID or Google account you paid with.
  • Deleting your account? It doesn’t cancel a subscription bought through the App Store or Google Play, so cancel that in your store account too. More about this.
  • Charged by mistake? Email us within 30 days and we’ll look into it. Refunds for App Store and Google Play purchases are requested from Apple or Google under their rules.

Redeem a promo code

  • On Android: in Memora, open Settings → Redeem a code and type it in.
  • On iPhone, or anywhere else: go to memorashelf.com/redeem and sign in with your Memora account. We email you a sign-in code, then you enter the promo code. The iPhone app has no place to type codes.

In the app, the Pro time goes on your account if you’re signed in, or on the phone if you aren’t. On the website it goes on the account you sign in with, so open Memora signed in with that account to use it. It doesn’t renew, so there’s nothing to cancel. If you already pay for Pro, a code won’t add anything: keep it for later, or give it to a friend.

Invite friends

Open Settings → Refer & earn in Memora to get your invite link. You need an account for it, and your friends don’t. Friends new to Memora who join with your link get a week of Pro. You get a week too for each friend who joins on a new phone, once they’ve used Memora for three days, for up to 10 friends a year. The Refer & earn screen always shows the current offer.

Your link opens a page on our website with the invite and where to get the app. Once Memora is installed, the page’s Open in Memora button opens the invite in the app. On Android, friends can also type your code under Settings → Redeem a code.

Adding widgets

On iPhone, touch and hold an empty spot on your Home Screen, tap Edit → Add Widget and search for Memora. On Android, touch and hold an empty spot on your home screen, tap Widgets and find Memora. Then pick Inbox, Up next, Coming up, Daily quote, Rediscover or, with Pro, Aura. Vault cards never appear in widgets.

Notifications

Choose which reminders you get in Settings → Notifications in Memora: the daily nudge and its time, Inbox reminders, upcoming events and the Sunday recap. If Memora says notifications are blocked, allow them in your phone’s settings: Settings → Notifications → Memora on iPhone, or Settings → Apps → Memora → Notifications on Android.

Your data

  • Remove everything Memora keeps on your phone: Settings → More → Delete all Memora data. Your photos are never touched.
  • Delete your account: see how.
  • Get a copy of your data, or ask a privacy question: privacy@memorashelf.com.